Customer Service Representative -
Vehicle Aftermarket
Location: Blue Bell, PA
Reports to: Customer Service Manager, Vehicle Aftermarket
Job Summary:
The Vehicle Aftermarket (VA) is the automotive aftermarket business unit within the SKF Automotive Division. We service the independent aftermarket with products, services and concepts for cars and commercial vehicles. Our customers range from distributors to retailers and garages around the world. The following position is available in the VA Customer Service Department.
This individual must work closely with our external customers and, internally, with our Accounting, Logistics, Pricing, Planning and Sales departments to ensure we exceed customer expectations. The candidate will provide timely, accurate and effective order processing, claims processing, and communications to ensure customer satisfaction for automotive and heavy-duty customers through knowledge and use of SKF support systems. The successful candidate must possess excellent communication skills.
Responsibilities:
- Front Line key customer contact to ensure customer satisfaction, support, and follow-up.
- Order entry, part number interchange, basic technical assistance, expediting, handling of customer complaints and return goods.
- Co-ordinate the resolution of claims and/or open invoices.
- Actively utilize customer interactive sites (portals) as required to ensure accurate up-to-date information and communication with customers.
- Manage the customer portfolio (i.e. Customer Master, basic contract, shipping instructions).
- Act as a liaison between the customer, sales, and manufacturing regarding new, current, and future requirements.
- Initiate and participate in both procedural and systems improvement projects in response to changing customer requirements, to identify, recommend and implement solutions that ensure continuous improvement.
- Visit SKF offices, manufacturing, and customers as required (limited travel).
- Identify and take action against defects in products, services and systems.
- Other project and responsibilities as assigned.
Requirements:
- Some college or equivalent customer service experience required
- Minimal travel as required.
- Two (2) years business related experience.
- Excellent communication, interpersonal, and organizational skills.
- Detail orientated with the ability to identify and solve issues.
- Advanced computer skills required. Candidate must be able to work in multiple applications concurrently, often using multiple monitors.
- Must be able to manage multiple tasks in a fast paced, complex environment with the ability to prioritize effectively.
- Individual needs to possess a positive attitude, be flexible, and have an ability to work well under pressure
- Full time / 40 hours with potential for OT - 10am to 7pm ET
- Partially Remote – M-W in office, Thu-Fri – home office